Billing Process
Test Order
Healthcare provider orders testing and lab begins processing the sample.
Payment Method
Patient chooses preferred payment method: insurance or payment at time of service.
Prior Authorization
Prior authorization is performed if needed, and claims are filed with the insurance company.
Patient Invoice
An invoice will be issued according to the payment method selected.
Billing FAQs
How do I pay for my lab testing?
Once they receive their statement in the mail, patients have the option to pay online or by phone at 855.368.2767. Alternatively, patients eligible for the Self-Pay Program can pay their bill in full at our Patient Service Center at the time of service to receive a discount.
Why have I received a statement from American Esoteric Laboratory (AEL)?
The AEL statement you have received is for laboratory testing ordered by your healthcare provider. Your healthcare provider has chosen to send your specimen to AEL for testing.
Common reasons patients may have additional financial responsibility include the following:
- The insurance carrier has denied a claim per plan benefits
- Incomplete or incorrect information was received; updated insurance or personal information may be required.
- The statement indicated the amount that the insurance company has calculated for your deductible or coinsurance.
Please call AEL's Billing Department at 855.368.2767 to discuss your laboratory statement or to update insurance information.
I do not have insurance. Do I have to pay upfront or can I be billed?
If you do not have insurance, AEL will send you a statement for the services provided. Alternatively, patients eligible for the Self-Pay Program can pay their bill in full at our Patient Service Center at the time of service to receive a discount.
My insurance/physician told me that my testing will require prior authorization. What is that?
Prior authorization is a process used by many insurance companies to determine if a procedure, service, or medication will be covered.
Learn more about Prior Authorization here.